Frequently Asked Questions

WATTS Pest Prevention is a FAMILY OWNED, LOCALLY OPERATED Company. What this means to you is:

• Convenient, On-Time Service! Our service approach won’t ever leave you waiting on us!
• Professionally Dressed Technicians! Say goodbye to the average “bug guy!”
• Owner Investment & Involvement! I’m here when you need me!
• Careful Consideration To You & Your Property! We even wear shoe covers inside!
• Exceptional Service Experience! Every time!
• Comprehensive Coverage! We offer the most comprehensive pest coverage this industry offers!
• Guaranteed Service Results! Ask about our “Pest-Free, Or We’ll Waive The Fee” Guarantee!
• Proven & Perfected Pest Prevention Process!
• Licensed & Insured For Your Comfort & Peace of Mind!
• Full Service Pest Prevention Company servicing Weeds, Birds, Pests & Termites!

If you choose one of our eligible Pest Prevention Programs and notice any covered pests between regularly scheduled service visits, or if you're not completely satisfied with your last service, Watts Pest Prevention will respond to resolve the issue within 48 hours*. If we fail to respond or resolve the issue within this timeframe, we will refund your last service charge. For full details, please refer to the Service Agreement.

*Excluding weekends and holidays.

If you find another pest control company offering a comparable service plan with the same guarantees, coverage, and service frequency at a lower price within 30 days of your initial service, WE’LL MATCH THEIR PRICE OR REFUND YOUR MONEY.

Price Promise - At WATTS Pest Prevention, we are committed to operate in a financially sound manner, considering every cost incurred, in order to provide superior services at extremely reasonable rates to you, our customer.

Product Promise - WATTS Pest Prevention is committed to not only being environmentally responsible with the materials that we use, by utilizing technologically advanced measures such as I.P.M. (Integrated Pest Management) and low impact materials approved by the EPA (Environmental Protection Agency) and certified with the N.O.P. (National Organic Program), we also choose to conduct our day-to-day business operations with these same considerations toward being environmentally responsible.

Performance Promise - WATTS Pest Prevention is committed to providing a service experience that is not only exceptional and unmatched in our industry, but also custom tailored to meet your specific needs. Did I mention that it boasts an amazing “Pest-Free, Or We’ll Waive The Fee” Guarantee! Simply stated, we have perfected our unique Pest Prevention process!

My PROMISE means your PROTECTION™!
Marc A. Watts Sr.

We use a SIX-STEP PEST PREVENTION PROCESS that consists of the following:

• 1. On the INTERIOR OF THE STRUCTURE, we spray ALL baseboards including all closets and pantries.
• 2. On the PERIMETER OF THE STRUCTURE, we apply material 2-feet up & 2-feet out around the base of the structure, paying careful attention to all critical areas and points of entry.
• 3. In the GARAGE, we spray the entire interior perimeter along the baseboards and place up to four (4) monitoring boards.
• 4. On the LAWN & VEGETATION areas, we use a water-activated granule that emits product over a period of several months and spray any in-ground irrigation boxes.
• 5. On the BLOCK WALLS, we use a long-lasting residual dust application and apply product into all voids (H-blocks), as well as apply a treatment zone to the exposed surfaces 6-feet up & 2-feet out on landscape areas.
• 6. As a courtesy, we de-web any visible spider webs.

Subsequent services will be performed on the EXTERIOR ONLY. INTERIOR service will be provided as needed and upon request AT NO ADDITIONAL CHARGE in the event, you are experiencing more than the occasional LIVE pest invader.

DUSTING of the perimeter voids will be provided on a semi-annual basis. (the application we use is effective for up to eight [8] months.)

The P.E.S.T. Barricade (ProActive Exterior Structural & Surrounding Treatment) Program covers the following pests: Ants, Box Elder Bugs, Centipedes, Clover Mites, Cockroaches (American & Oriental), Crickets, Earwigs, Millipedes, Scorpions, Silverfish, Sow Bugs, Spiders & Subterranean Termite Monitoring.

The P.E.S.T. Barricade PLUS (ProActive Exterior Structural & Surrounding Treatment) Program includes ALL pests covered in OPTION 1 - PLUS Bees (Does Not Include Hive Removal), Cockroaches (German), Fleas, Flies, Rodent Bait Station Monitoring & Maintenance (1 Rodent Bait Station Included – Additional Rodent Bait Stations Available for an Extra Fee), Ticks & Wasps.

The General Clean-Out Service covers the following pests: Ants, Box Elder Bugs, Centipedes, Clover Mites, Cockroaches (American & Oriental), Crickets, Earwigs, Millipedes, Silverfish, Sow Bugs & Spiders.

We only use S.A.F.E. (Sustainable. Advanced. Friendly. Effective) Products - WATTS Pest Prevention is committed to being environmentally responsible. Our products are low-impact and approved by the E.P.A. (Environmental Protection Agency). Rest assured that our professionally applied products (when allowed to aerate and dissipate) are not only environmentally friendly, but children and pet safe also!

Pest Control products, if misused, can potentially poison or otherwise harm you, your children, or your pets.

Professional pesticides are only permitted for use by your licensed Pest Control professional! When their use is deemed necessary, WATTS Pest Prevention technicians follow stringent policies and procedures governing such use.

To ensure you’re fully prepared for the service, we send out a 'Service Expectation & Preparation Sheet' tailored to the specific service you’ve selected. This document provides detailed information on how to properly prepare, what to expect, and any necessary steps on your end to help the process go smoothly.

Depending on the type of service, the preparation requirements may vary, so the sheet will include all the relevant details specific to your service. You can expect to receive it well in advance of your scheduled service date, giving you plenty of time to review and prepare.

If you have any questions or need additional assistance after reviewing the sheet, don’t hesitate to reach out. We're here to help and ensure everything goes smoothly for you!”

Discounts are provided based on the commitment to receive the following services:

• Monthly: 12 services (minimum 1-year commitment)
• Bi-Monthly: 6 services (minimum 1-year commitment)
• Bi-Monthly with Scorpions: 7 services (minimum 1-year commitment)
• Quarterly: 4 services (minimum 1-year commitment)

CANCELLATION POLICY
If you cancel your service before completing the agreed number of visits and within 365 days of your initial service visit, we simply ask that you reimburse the "Service Agreement Acceptance Discount” applied to your initial service visit.

To ensure proper cash flow and continue offering discounts while keeping prices low for our customers, we require a valid debit/credit card or ACH information to be stored on your account. Please note that WE DO NOT process any payments until AFTER services have been performed.

For your added security, all debit and credit card information is stored on an encrypted, PCI (Payment Card Industry) compliant server, meeting the highest standards of card security.